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Privacy policy 2023

Updated on the 11th November 2022

At Ovarian Cancer Action, respecting your privacy is important to us and we promise to keep any information you share with us safe - regardless of how or why you get in touch.

We always adhere to data protection laws and if you ever want to change the way we use your information or you have any questions about this policy, you can get in touch with us at:


020 7380 1730

Ovarian Cancer Action, 483 Green Lanes, London, N13 4BS

Why we collect information from you

Depending on how you get in touch with us, we collect your data in a number of different ways. Often the collection of basic personal details is a requirement for us to be able to offer high quality and relevant services to our supporters and this helps us in taking a bespoke approach to the way we communicate with you.

The information we collect about you may include your name, address, contact details, date of birth and financial information. There may be times when we ask you further questions so that we can better understand your needs as a supporter or for a specific purpose, for example: questions relating to your health or why you have chosen to donate to us. These are never mandatory and we would only collect this information from you if it something you are comfortable with.

How we collect your information

Information can be given directly to us by you when you give a donation, sign up to an event, subscribe to our eNewsletter, correspond with us over phone, email or otherwise.

Sometimes we receive information about you via a third-party we are working with. This could be because:

  • You are fundraising through Just Giving, Facebook, Instagram or similar online giving tools
  • You signed up – to take part in an event or to gather information about it - through a third-party organisation such as Skyline, Kiltwalk, Action Challenge, Run for Charity or TimeOutdoors
  • You’ve sponsored someone who is fundraising for OCA 

If you are a fundraiser or if you signed up to an event, we will use your information to steward you, help you with everything you need to take part in the event, and support you with your fundraising. We will offer you materials, advice and a thank you for all of your amazing support. We would also record your data to fulfil our financial auditing obligation. We rely on the lawful basis of legal obligation and legitimate interest for this processing.

If you are a donor to a fundraiser’s page, we would similarly use your data to fulfil our financial auditing but we would also process your data to steward our fundraisers (where you have donated to someone’s online page). We rely on the lawful basis of legal obligation and legitimate interest for this processing.

To process your data, at times we work with processors who carry out certain functions on our behalf to manage communications, such as:

  • Mail processor like Mailchimp
  • Social media fundraising like Facebook
  • Stewardship services like GivePanel
  • Printing agencies

We also use third party processors to support our administration or to receive professional advice or consultancy services.

When we share information with these organisations, we ensure that they use your information in accordance with our instructions and for no other purpose.

We also collect information about you when you visit our website – this is called cookies. Cookies help our website remember who you are, including your preferences to ensure that your experience with Ovarian Cancer Action’s website is as positive as possible. For more information about the cookies we use and how to control them, click here.

How we use your information

We use the information we collect to make sure we only send you communications that are relevant to your interests and preferences. This way we can ensure that we raise funds and awareness of ovarian cancer in the most effective way possible. This means we use existing data from our database and combine this with geo-demographic information from publicly available sources such as charity websites and annual reviews, corporate websites, public social media accounts, the electoral register and Companies House in order to create a fuller understanding of your interests and support of Ovarian Cancer Action.  We only use reputable sources, where someone would expect their information may be read by the public.  We avoid any data that we believe has not been lawfully or ethically obtained, and we do not use information sources which have not been broadcast or made public.

We may contact you for marketing purposes if you have consented for us to do so. You have the right at any time to request that we do not use your personal details for this reason. If you would like to change your communication preferences at any time, you can contact us at: info@ovarian.org.uk , 020 7380 1730, Ovarian Cancer Action, 483 Green Lanes, London, N13 4BS.

If you request to receive no further contact from us whatsoever, we will keep a small amount of basic information about you in order to avoid sending you unwanted materials or accidentally storing your details multiple times.

Keeping your information safe

Ovarian Cancer Action takes the appropriate precautions to ensure your data is kept as safe as possible. All forms used on our website, and by Third Party sites are encrypted, using fully protected networks. We will only work with external companies that adhere to the same high standards of data protection as us and we always carefully monitor the work they do to ensure that your personal information is kept safe.

Your personal details will only ever be stored on our database, which has stringent protection measures in place. We will never transfer your data outside of the European Economic Area (EEA) meaning that it will always be subject to UK data protection laws.

We will never sell, swap or rent your data to another organisation. Only Ovarian Cancer Action staff members, volunteers and external companies who are collecting or processing data on our behalf will ever have access to your information and they will only use it for a reason you have given us permission for.

Changes to our Privacy Policy

We may occasionally make changes to our privacy policy. If we ever make a significant change we will always send the details to you so that you are aware of how this affects you and the information you have shared with us.

Changes to your personal details

You can update your personal details, as well as your communication preferences, at any time by getting in touch with our Supporter Care Team:


020 7380 1730

Ovarian Cancer Action, 483 Green Lanes, London, N13 4BS.